Frequently Asked Questions

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At the end of every journey, the driver of a licensed vehicle should search to make sure the passenger has left nothing behind. 

If you think you have left something in our vehicle, you can report it to us.

Please download the form and send it to us.

Don’t respond with rudeness

Everybody has bad days, and the driver just might be having one. If you respond with rudeness, you will only fuel that anger and make matters even worse. Don’t mind their rudeness; you can choose to stay quiet, or respond with kindness. 

Report the incident

Even if it’s been a bad day for the driver, or he was just reacting to circumstances, rudeness should never be tolerated. Contact us right away and let us know what happened. This will ensure that we will take the necessary disciplinary action for his behaviour.

DOWNLOAD THE CUSTOMER COMPLAINTS FORM AND SEND IT TO US!

The quickest way to amend a booking is by calling us or email us.

You can cancel a booking free of charge if your driver has not been allocated to you yet. If a driver is been allocated to you, we accept free cancellation if you cancel 4 hours prior to the booking.

1. If your driver has been allocated to you for less than 4 hours prior to the booking, there will be no charge/cancellation fee. 
2. If your driver has been allocated to you for less than 3 hours prior to the booking, there will be a 15% cancellation fee charge from the total booking price.
3. If your driver has been allocated to you for less than 2 hours prior to the booking, there will be a 25% cancellation fee charge from the total booking price.
4. If your driver has been allocated to you for less than 1 hour prior to the booking, there will be a 50% cancellation fee charge from the total booking price.